Effective June 1, 2019

Sample Policy

Sample Request Form

  • All sample requests must be submitted to U.S. Rubber by completing a sample request form that can be obtained on U.S. Rubber’s website (usrubber.com) after September 1, 2019 or by requesting one from a Customer Service Representative at (833) US RUBBER (877.8233) or at [email protected]before such date.
  • Sample requests will be fulfilled within five (5) business days or less.
  • All sample requests are subject to acceptance by U.S. Rubber.

Survivor SportFloor and QuietSound Acoustical Underlayment Chainsets

  • There is no fee for requests of six (6) chainsets or less.
  • For quantity requests in excess of six (6) chainsets, a $20 fee will be applied to the seventh chainset and to each chainset above six (6).
  • Individual sample requests may not be divided to avoid this fee.

ColorBlast Chainsets

  • There is a fee of $50 for each ColorBlast

QuietSound Acoustical Underlayment Tri-Fold Binder

  • There is a fee of $10 for each binder

ColorBuilder and Stock Color Samples (6”x 6”)

  • There is a fee of $50 for each 6”x 6” sample created by US Rubber’s interactive design tool, ColorBuilder using two or more stock colors.
  • For quantity requests of four (4) samples or less, there is no fee for 6”x 6” sample with one stock color.
    • Stock colors are: Black, Blue (#109), Grey (#82), White (#94), Green (#91), Terra (#80) and Red Hot (#96).
  • For requests in excess of four (4) 6”x 6” stock color samples, a $10 fee will be applied to the fifth sample and to each sample above four (4).
  • Individual sample requests may not be divided to avoid this fee.
  • All 6”x 6” stock color samples are approximately 6mm to 8mm thick

Product/Showroom Samples

  • Requests for product/showroom samples will be priced at 80% of the published wholesale price for the respective product.

Survivor SportFloor and QuietSound Acoustical Underlayment Thickness Samples

  • For standard thicknesses of Survivor SportFloor and QuietSound Acoustical Underlayment samples, there is no fee for a total quantity of four (4) samples or less.
  • For quantity requests in excess of four (4) samples of standard thicknesses, a $10 fee will be applied to the fifth sample and to each sample above four (4).
  • Individual sample requests may not be divided to avoid this fee.
  • For special thickness samples of Survivor SportFloor and QuietSound Acoustical Underlayment, a fee of $10 will be charged for each sample.

A&D, Commercial Customers

  • S. Rubber will pay parcel charges for standard ground delivery
  • If (i) expedited delivery, (ii) international delivery or (iii) delivery to Hawaii or Alaska is requested, a UPS or FedEx account number must be provided to U.S. Rubber
    • If the architect/designer/customer does not have an account number, then US Rubber will prepare an invoice for expedited delivery charges. The architect/designer/customer can then go to the U.S. Rubber encrypted credit card web page to upload their credit card information for payment prior to shipping.

Non-Commercial Customers

  • A fee of $75 will be invoiced and must be paid using U.S. Rubber’s encrypted credit card web page prior to shipping for the cost of the sample and ground delivery
    • S. Rubber will inform the customer that this fee can be waived if they ask their authorized local dealer or contractor to make the sample request
    • In the event that a customer states that they will ask their local dealer or contractor to make the request, the customer must provide contact information to U.S. Rubber at [email protected].
    • If the customer is not working with an authorized dealer or contractor, the customer should contact a Customer Service Representative at (833) US RUBBER (877.8233) or [email protected] and an authorized dealer or contractor will be provided.

Refund/Credit of Fees Paid for Samples

  • All sample requests are tracked by the Customer Service Department.
  • In the event a customer places an order that can be directly tied to a sample request, U.S. Rubber will credit back up to $200 for all sample fees paid by the customer. Delivery fees will not be refunded.
  • Please note on such orders the sample request tied to the order to ensure proper credit is applied.

Website Privacy Policy

Your privacy is important to us. It is U.S Rubber Recycling Inc.’s policy to respect your privacy regarding any information we may collect from you across our website, https://www.usrubber.com, and other sites we own and operate.

We only ask for personal information when we truly need it to provide a service to you. We collect it by fair and lawful means, with your knowledge and consent. We also let you know why we’re collecting it and how it will be used.

We only retain collected information for as long as necessary to provide you with your requested service. What data we store, we’ll protect within commercially acceptable means to prevent loss and theft, as well as unauthorized access, disclosure, copying, use or modification.

We don’t share any personally identifying information publicly or with third-parties, except when required to by law.

Our website may link to external sites that are not operated by us. Please be aware that we have no control over the content and practices of these sites, and cannot accept responsibility or liability for their respective privacy policies.

You are free to refuse our request for your personal information, with the understanding that we may be unable to provide you with some of your desired services.

Your continued use of our website will be regarded as an acceptance of our practices around privacy and personal information. If you have any questions about how we handle user data and personal information, feel free to contact us.

This policy is effective as of 1 June 2020.

U.S Rubber Recycling Inc. Terms of Service

1. Terms

By accessing the website at https://www.usrubber.com/, you are agreeing to be bound by these terms of service, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this website are protected by applicable copyright and trademark law.

2. Use License

  1. Permission is granted to temporarily download one copy of the materials (information or software) on U.S Rubber Recycling Inc.’s website for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not:
    1. modify or copy the materials;
    2. use the materials for any commercial purpose, or for any public display (commercial or non-commercial);
    3. attempt to decompile or reverse engineer any software contained on U.S Rubber Recycling Inc.’s website;
    4. remove any copyright or other proprietary notations from the materials; or
    5. transfer the materials to another person or “mirror” the materials on any other server.
  2. This license shall automatically terminate if you violate any of these restrictions and may be terminated by U.S Rubber Recycling Inc. at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.

3. Disclaimer

  1. The materials on U.S Rubber Recycling Inc.’s website are provided on an ‘as is’ basis. U.S Rubber Recycling Inc. makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties including, without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights.
  2. Further, U.S Rubber Recycling Inc. does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its website or otherwise relating to such materials or on any sites linked to this site.

4. Limitations

In no event shall U.S Rubber Recycling Inc. or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption) arising out of the use or inability to use the materials on U.S Rubber Recycling Inc.’s website, even if U.S Rubber Recycling Inc. or a U.S Rubber Recycling Inc. authorized representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.

5. Accuracy of materials

The materials appearing on U.S Rubber Recycling Inc.’s website could include technical, typographical, or photographic errors. U.S Rubber Recycling Inc. does not warrant that any of the materials on its website are accurate, complete or current. U.S Rubber Recycling Inc. may make changes to the materials contained on its website at any time without notice. However U.S Rubber Recycling Inc. does not make any commitment to update the materials.

6. Links

U.S Rubber Recycling Inc. has not reviewed all of the sites linked to its website and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by U.S Rubber Recycling Inc. of the site. Use of any such linked website is at the user’s own risk.

7. Modifications

U.S Rubber Recycling Inc. may revise these terms of service for its website at any time without notice. By using this website you are agreeing to be bound by the then current version of these terms of service.

8. Governing Law

These terms and conditions are governed by and construed in accordance with the laws of California and you irrevocably submit to the exclusive jurisdiction of the courts in that State or location.