Effective June 1, 2019

Sample Policy

Sample Request Form

  • All sample requests must be submitted to U.S. Rubber by completing a sample request form that can be obtained on U.S. Rubber’s website (usrubber.com) after September 1, 2019 or by requesting one from a Customer Service Representative at (833) US RUBBER (877.8233) or at [email protected]before such date.
  • Sample requests will be fulfilled within five (5) business days or less.
  • All sample requests are subject to acceptance by U.S. Rubber.

Survivor SportFloor and QuietSound Acoustical Underlayment Chainsets

  • There is no fee for requests of six (6) chainsets or less.
  • For quantity requests in excess of six (6) chainsets, a $20 fee will be applied to the seventh chainset and to each chainset above six (6).
  • Individual sample requests may not be divided to avoid this fee.

ColorBlast Chainsets

  • There is a fee of $50 for each ColorBlast

QuietSound Acoustical Underlayment Tri-Fold Binder

  • There is a fee of $10 for each binder

ColorBuilder and Stock Color Samples (6”x 6”)

  • There is a fee of $50 for each 6”x 6” sample created by US Rubber’s interactive design tool, ColorBuilder using two or more stock colors.
  • For quantity requests of four (4) samples or less, there is no fee for 6”x 6” sample with one stock color.
    • Stock colors are: Black, Blue (#109), Grey (#82), White (#94), Green (#91), Terra (#80) and Red Hot (#96).
  • For requests in excess of four (4) 6”x 6” stock color samples, a $10 fee will be applied to the fifth sample and to each sample above four (4).
  • Individual sample requests may not be divided to avoid this fee.
  • All 6”x 6” stock color samples are approximately 6mm to 8mm thick

Product/Showroom Samples

  • Requests for product/showroom samples will be priced at 80% of the published wholesale price for the respective product.

Survivor SportFloor and QuietSound Acoustical Underlayment Thickness Samples

  • For standard thicknesses of Survivor SportFloor and QuietSound Acoustical Underlayment samples, there is no fee for a total quantity of four (4) samples or less.
  • For quantity requests in excess of four (4) samples of standard thicknesses, a $10 fee will be applied to the fifth sample and to each sample above four (4).
  • Individual sample requests may not be divided to avoid this fee.
  • For special thickness samples of Survivor SportFloor and QuietSound Acoustical Underlayment, a fee of $10 will be charged for each sample.

A&D, Commercial Customers

  • S. Rubber will pay parcel charges for standard ground delivery
  • If (i) expedited delivery, (ii) international delivery or (iii) delivery to Hawaii or Alaska is requested, a UPS or FedEx account number must be provided to U.S. Rubber
    • If the architect/designer/customer does not have an account number, then US Rubber will prepare an invoice for expedited delivery charges. The architect/designer/customer can then go to the U.S. Rubber encrypted credit card web page to upload their credit card information for payment prior to shipping.

Non-Commercial Customers

  • A fee of $75 will be invoiced and must be paid using U.S. Rubber’s encrypted credit card web page prior to shipping for the cost of the sample and ground delivery
    • S. Rubber will inform the customer that this fee can be waived if they ask their authorized local dealer or contractor to make the sample request
    • In the event that a customer states that they will ask their local dealer or contractor to make the request, the customer must provide contact information to U.S. Rubber at [email protected].
    • If the customer is not working with an authorized dealer or contractor, the customer should contact a Customer Service Representative at (833) US RUBBER (877.8233) or [email protected] and an authorized dealer or contractor will be provided.

Refund/Credit of Fees Paid for Samples

  • All sample requests are tracked by the Customer Service Department.
  • In the event a customer places an order that can be directly tied to a sample request, U.S. Rubber will credit back up to $200 for all sample fees paid by the customer. Delivery fees will not be refunded.
  • Please note on such orders the sample request tied to the order to ensure proper credit is applied.